Shipping & Delivery

Express delivery companies (DHL® and Aramex® ) we use calculate the shipping cost based on the weight of the package and not per item.

1 KG = 2.2 lbs = 1 to 4 products = $10.95
.....
2 KGs = 4.4 lbs = 5 to 9 products = $20.95
3 KGs = 6.6 lbs = 10 to 14 products = $30.95
4 KGs = 8.8 lbs = 15 to 19 products = $40.95
5 KGs = 10.00 lbs = 20 to 24 products = $50.95
6 KGs = 12.2 lbs = 25 to 29 products = $60.95

For example:

you can order 1 Music CD and Pay the shipping cost for 1 Kilo, or you can order 4 Music CDs and Pay the shipping cost for also just 1 Kilo.

So you can save BIG on shipping cost by ordering more then 1 product and combining more items in the same package. 

1.  In the listing of each item there is also the weight of the item (over the product code number)
2. By clicking on View basket, you can see the Total Weight of your products

Yes. We practically ship to all countries in the world. If due to any unforeseen circumstances, we could not deliver to you, we will notify you via e-mail.
If you would like to know whether we ship to your country, please contact us  along with your full shipping address. We will attend to you ASAP.
Dependent upon your country of origin, there may be additional duty or VAT fees due. The purchaser is responsible for any fees that may be incurred.

Please note: Unfortunately express delivery companies we use cannot ship to an APO address, FPO address, or PO box address, we need FULL street addresses. If you still want to use your APO address we recommend these links that can easily forward your package with BestArabic.com to your APO address:

• http://www.apobox.com
• http://www.shipitapo.com

With Aramex you can be sure to receive your order on time, with the possibility to Track your order online or even to call from USA under +1 (718) 5538740 and ask where exactly your order remains. The services to track your order is open 24 hours a day, 7 days a week.

+ Online Tracking

http://www.Aramex.com or http://www.aramex.com/express/track.aspx

+ Main Office USA

Aramex USA, New York
JFK Aramex Internationalen Eilboten NY 165-15, 145.
Antrieb Jamaika, NY 11434, NY
Telefon: +1 (718) 5538740
Telefax : +1 (718) 5538953

+ Other countries

Please select from Aramex.com Website your destination Country for the Tel Number + Fax number of the Aramex Office. Aramex has offices in over 85 countries. for more office locations & tracking facilities please select your country

+ Online and easiest Tracking under http://track.dhl-usa.com/TrackByNbr.asp?nav=TrackBynumber

Alternative Tracking Methods

+ DHL eMail Tracking: With a few mouse clicks ...
http://track.dhl-usa.com/Trackemail.asp?nav=TrackByEmail

+ DHL SMS Tracking: NEW - Great Service
Get information on where your package is by simply sending your tracking number via SMS from your Mobile Phone.  Send your Tracking number to the DHL SMS Tracking Number +44 7720 33 44 55  Within few minutes you will receive an SMS to your Mobile indicating the location of your package.

+ DHL WAP Tracking: Mobile Way
If you have a WAP Mobile Phone then you can use this service. Choose from our WAP Site the language corresponding to you under www.dhl.com and track your order by tapping on Track.

We want you to be happy every time you shop with us, but if you ever need to return an item then we're here to make things as simple and straightforward as possible.

If you receive a damaged or defective item from BestArabic.com, please contact our  Customer Service department or fax us under: +49-30-7001434618 for either:

*  A replacement for the damaged or defective item
*  Instructions for returning the damaged or defective item to us for a full refund

Notice: If the package arrives damaged due to shipping, please note on the paperwork when signing for the item and if possible take a photo of the damaged packaging before opening and inspecting goods. Courier Firms make us jump through hoops to claim for any damages and this will assist the process enormously.

Please indicate that the item was damaged or defective, and provide as much specific information as possible. We process refund or exchange for merchandize that are found initially defective on first hand use ONLY! We cannot accept self made damaged or misused merchandise. If you prefer an exchange, we will issue you the title full credit which you can apply to the purchase of another selection of your choice.
For return of merchandize, we recommend that you send your return via an insured carrier. We are not responsible for lost returns. Please note that we do not reimburse your shipping costs for the returned product. Replacements are sent via registered air mail. Or, we can also arrange to ship the replacement titles along with your next order via Aramex or DHL. 

Please note that, shipping charges are not refundable once your order has been processed and shipped. Free titles along with purchase of your order are also not refundable for credit.  More help in our Right to Cancel Policy. BestArabic.com is not responsible if you don't track your package and therefor loose it. Please track it online and collect it if necessary.

We test every return for faults and defects. Please check DVDs, Blu-rays, CDs and videogames on a second machine, and consult product manuals for electrical items before returning anything to us. If you return an item as faulty or defective and our test team discover nothing wrong then we will return the item to you at your cost.

We are not responsible for incompatibilities caused by DVD or Blu-ray players regional encoding.

Contact our 24 Hours Support Center and we will attend to your problem as soon as possible, we are here to help you and want you to be happy every time you shop with us!